Introduction

At VisualMinted, we strive to deliver professional, reliable, and high‑quality digital services tailored to the specific needs of our clients. This Cancellation & Refund Policy explains the conditions under which cancellations, refunds, and service discontinuations may be requested or granted.

By engaging our services or making a payment, you acknowledge that you have read, understood, and agreed to this policy in full. This policy applies solely to digital and professional services. VisualMinted does not offer or deliver any physical products.

Nature of Services

VisualMinted provides non‑tangible, customized digital services, including but not limited to:

  • Web design and development
  • Digital consulting and strategy
  • UI/UX services
  • Website enhancements and maintenance
  • Other professional digital solutions

Due to the customized, time‑based, and intellectual nature of these services, refunds are limited and subject to the conditions outlined below.

Service Cancellation

Client‑Initiated Cancellations

Clients may request cancellation of services by submitting a written cancellation request via email to:

📧 info@visualminted.com

Cancellation requests must clearly mention:

  • Project or service details
  • Reason for cancellation
  • Date of service initiation

Cancellation Before Project Commencement

If a cancellation request is received before any work has commenced:

  • A refund may be considered after deducting administrative or payment‑processing charges (if applicable)
  • Refund eligibility is evaluated on a case‑by‑case basis

Cancellation After Project Commencement

Once a project has started, including but not limited to:

  • Planning
  • Research
  • Design drafts
  • Development activities

The service is considered partially delivered, and:

  • Fees for work already completed are non‑refundable
  • Any remaining balance may be evaluated based on scope and progress
  • No refund is guaranteed for customized or partially delivered services

Refund Policy

General Refund Terms

Refunds, where applicable, are subject to the following principles:

  • Digital services already rendered are non‑refundable
  • Time, effort, and expertise invested are chargeable
  • Refunds are determined based on service scope and delivery stage

VisualMinted does not promise unconditional refunds.

Non‑Refundable Scenarios

Refunds will not be issued for:

  • Completed or delivered digital services
  • Delays caused by lack of client communication or approvals
  • Change of mind after service initiation
  • Scope modifications requested mid‑project
  • Client dissatisfaction due to unmet personal expectations not aligned with agreed scope
  • Services rendered according to approved designs or specifications

Partial Refunds

In rare circumstances, a partial refund may be considered if:

  • The project is canceled mid‑execution
  • No final deliverables have been handed over
  • VisualMinted determines that a partial refund is reasonable

Any partial refund will reflect:

  • Work already completed
  • Resources utilized
  • Administrative and processing costs

No Physical Returns

Since VisualMinted provides digital‑only services:

  • There are no physical goods to return
  • Traditional return or exchange policies do not apply

Service Delays & Revisions

Delays caused by:

  • Third‑party service providers
  • Client inactivity or delayed inputs
  • Technical platform limitations

Do not qualify as grounds for refunds.

Revisions are handled strictly as per the agreed service package or proposal.

Payment Gateways & Processing Time

Approved refunds are processed through the original payment method used during the transaction.

  • Processing time may range from 5–10 business days
  • Actual credit timing depends on the payment gateway or bank

VisualMinted is not responsible for delays caused by external financial institutions.

Company‑Initiated Cancellation

VisualMinted reserves the right to suspend or terminate services if:

  • The client violates our Terms & Conditions
  • The project involves illegal, unethical, or prohibited content
  • Payments are not made as agreed
  • The client fails to cooperate or communicate reasonably

In such cases:

  • Refunds are not guaranteed
  • Charges for work completed remain payable

Dispute Resolution

We encourage clients to communicate concerns promptly. Most issues can be resolved through open discussion and clarification.

Disputes related to cancellations or refunds should be raised within 7 days of the issue arising.

Policy Interpretation

VisualMinted retains full discretion to interpret and apply this Cancellation & Refund Policy. Decisions made by VisualMinted in accordance with this policy are final and binding.

Policy Updates

This Cancellation & Refund Policy may be updated or modified at any time without prior notice. Any changes will be effective immediately upon posting on this page.

Continued use of our services constitutes acceptance of the updated policy.

Contact Information

For cancellation or refund‑related inquiries, contact us at:

VisualMinted
📧 Email: info@visualminted.com
📞 Phone: +91 79822 31007